5 Shared Inbox Platforms That Every HR Department Should Trial at Least Once
Gmelius Blog Shared Inboxes 5 Shared Inbox Platforms That Every HR Department Should Trial at Least Once
Table of contents
- Why HR Teams Need Shared Inboxes More Than Ever
- Bottlenecks and accountability gaps
- What to Look for in a Shared Inbox for HR
- 5 Shared Inbox Platforms Worth Trying in HR Departments
- 1. Gmelius — Automate HR email workflows using AI inside Gmail
- 2. Missive — Shared inbox with strong chat + collaboration features
- 3. Front — Multichannel inbox for employee and candidate comms
- 4. Help Scout — Human-centric shared inbox for employee support
- 5. Hiver — Gmail-based shared inbox tailored for HR and operations
- How Shared Inboxes Transform HR Communication
We explore why Gmelius, Missive, Front, Help Scout, and Hiver the the best shared inbox platforms for HR teams. We also explain why a shared inbox platform is more necessary today than every before.
Written by
Anwesha Roy
Reviewed by
Milagros Ribas
Last updated:
October 6, 2025
Expert Verified
Reading time:
8 min read
For every strategic initiative an HR team wants to launch, there are a hundred emails about payroll, leave requests, and policy clarifications demanding immediate attention.
But traditional email wasn’t built for the speedy, collaborative nature of HR communication. When multiple team members manage a generic address like hr@company.com, requests are missed, employees receive conflicting answers, and there’s a lack of visibility into tasks.
Shared inbox platforms are the bridge between the familiarity of email and the collaborative power of modern software platforms. This article will explore why shared inboxes are essential for today's HR teams, what key features to look for, and five of the best platforms you should consider trialing today.
Why HR Teams Need Shared Inboxes More Than Ever
If you work in HR, your inbox is a relentless stream of inquiries. On any given day, you're juggling:
Leave requests: Vacation, sick days, parental leave, and bereavement.
Payroll and benefits queries: Questions about pay stubs, tax forms, health insurance enrollment, and retirement plans.
Policy clarifications: "What's the official work-from-home policy?" or "How do I submit an expense report?"
Onboarding and offboarding: Documentation, IT setup, and exit interviews.
Recruitment: Candidate questions and internal scheduling.
Managing this volume through a traditional email setup, like a Google Group or a forwarded account, inevitably leads to critical failures.
Bottlenecks and accountability gaps
Without a system, you're left asking questions like:
"Did anyone respond to Sarah's benefits question?"
"Who is handling the new hire paperwork for Mark?"
"I replied to an employee, not realizing my colleague had already done so an hour earlier."
This creates accountability gaps where important tasks are either duplicated or ignored. Employees are left waiting for answers, and the HR team spends more time managing the inbox than managing human resources.
A shared inbox for HR solves this by introducing a layer of structure and accountability. It turns every email into a trackable ticket with a clear owner, status, and history, ensuring that every employee query is handled promptly and professionally.
What to Look for in a Shared Inbox for HR
Not all shared inboxes are created equal, and HR teams have unique requirements. When evaluating platforms, prioritize these four critical areas:
Data security and compliance: HR handles a vast amount of Personally Identifiable Information (PII). Any platform you choose must have robust security measures, be compliant with regulations like GDPR and CCPA, and offer features like permission controls to ensure only authorized personnel can view sensitive data.
Easy integration with your HR stack: A shared inbox becomes exponentially more powerful when it connects with your existing Human Resources Information System (HRIS) and payroll platforms (like BambooHR, Workday, or Gusto). The vendor should either offer the integration natively or offer to build one for you.
Clear assignment and tracking of requests: The core function of a shared inbox is to eliminate confusion over who is doing what. Look for features that allow you to assign emails to specific team members, set statuses (e.g., Open, Pending, Closed), and add deadlines. This turns your inbox into a lightweight project management tool.
A project management tool inside Gmail can bea big help for HR teams
Collaboration Features: Your chosen platform should facilitate teamwork directly within the inbox. Key features include internal notes to discuss a case privately, shared templates to ensure consistent answers to common questions, and collision detection to see when a colleague is already replying.
AI capabilities: Automated AI tagging can sort incoming emails before you read them, and you can even execute automated actions using tags (e.g., loop the compliance team into all emails tagged “onboarding”). Gmelius even offers AI-generated drafts without prompting, so that you have a response ready to send for every message.
Automated AI tagging can apply prebuilt and custom tags to any message HR receives
5 Shared Inbox Platforms Worth Trying in HR Departments
Here are five leading platforms that excel in different areas, each offering a unique approach to solving HR's communication challenges.
1. Gmelius — Automate HR email workflows using AI inside Gmail
Best for: HR teams deeply embedded in Google Workspace who want powerful automation and project management features without ever leaving the Gmail interface.
Gmelius is more than just a shared inbox; it's a complete collaboration platform that transforms Gmail into your team's central hub for work. For HR teams, its power lies in its seamless integration with the tools they already use every day – Gmail, Google Calendar, and Google Meet.
The Gmelius interface
Key features for HR:
Powerful automation: Create "if-this-then-that" rules to automatically triage and assign emails. For example, any email containing the word "payroll" can be automatically assigned to the compensation specialist and tagged for follow-up.
AI-powered workflows: Gmelius's AI can help categorize incoming emails, suggest templates for common queries, and even generate draft replies, significantly speeding up response times for repetitive questions about benefits or company policies.
Shared Kanban boards: Turn emails into task cards on a visual project board. This is perfect for managing multi-step processes like employee onboarding, where each stage can be tracked visually from "Offer Accepted" to "Week 1 Check-in."
Seamless Google Workspace integration: Everything works inside Gmail. There's no new software to learn, which makes adoption incredibly easy for your team.
Why it's a great fit for HR: By combining a shared inbox with Kanban boards, powerful automation, and AI, Gmelius allows HR teams to build robust, repeatable workflows for everything from recruitment to offboarding, all within the familiar comfort of Gmail.
2. Missive — Shared inbox with strong chat + collaboration features
Best for: Highly collaborative HR teams that want to centralize email, internal chat, and other communication channels into a single application.
Missive’s philosophy is to bring all your communication (both internal and external) into one place. It combines a shared inbox with a built-in team chat, allowing for fluid conversations around employee requests.
The Missive interface
Key features for HR:
Integrated team chat: Discuss a sensitive employee email in a side-chat with your HR manager before replying, all within the same window. This eliminates the need for separate Slack or Teams conversations.
Collaborative writing: Draft responses to complex policy questions together with colleagues in real-time, just like in a Google Doc.
Multi-channel support: If your HR team also manages inquiries via SMS or social media, Missive can centralize those conversations alongside email.
Why it's a great fit for HR: Missive excels at facilitating real-time collaboration. For HR issues that require quick internal deliberation, its integrated chat is a game-changer, ensuring that the team is aligned before communicating with an employee.
3. Front — Multichannel inbox for employee and candidate comms
Best for: Larger HR and People Ops teams that need to manage high volumes of communication across multiple channels and require deep integrations with systems like an ATS or HRIS.
Front is a platform built for centralizing customer (or in this case, employee and candidate) communication at scale.
The Front interface
Key features for HR:
Deep CRM and HRIS Integrations: Front can pull rich contextual data from your other systems, giving you a full picture of the employee or candidate you're communicating with.
Advanced analytics: Get detailed reports on team performance, response times, and message volume, helping HR leaders identify bottlenecks and optimize workflows.
Unified communications: Front connects to everything from email and SMS to social media and live chat, making it ideal for teams that manage both internal employee support and external candidate communication.
Why it's a great fit for HR: For large or rapidly growing organizations, Front provides the scalability and data-driven insights needed to manage complex communication workflows. It’s particularly strong for unifying candidate and employee experiences under one roof.
4. Help Scout — Human-centric shared inbox for employee support
Best for: HR teams that want to provide a world-class support experience for their employees and value simplicity and user-friendliness.
Help Scout is designed with a "human-first" approach. While originally built for customer support, its principles apply perfectly to internal employee support.
The Help Scout interface
Key features for HR:
Integrated knowledge base ("Docs"): Create a self-service help center where employees can find answers to common questions about policies, benefits, and procedures. This deflects a significant number of repetitive emails.
Simple, intuitive interface: Help Scout is famously easy to use, meaning your team can get up and running with minimal training.
Satisfaction ratings: Optionally allow employees to rate their interaction with the HR team, providing valuable feedback on the quality of support.
Why it's a great fit for HR: Help Scout encourages HR teams to think like a support team. The integrated knowledge base is a standout feature, empowering employees to find information on their own and freeing up the HR team to focus on more strategic, high-impact work.
5. Hiver — Gmail-based shared inbox tailored for HR and operations
Best for: HR teams looking for a straightforward and effective shared inbox solution that works directly within Gmail's native interface.
Like Gmelius, Hiver is built to live inside Gmail (like Gmelius), which lowers the learning curve. It focuses on providing the core functionalities of a shared inbox (assignment, tracking, and collaboration) in one package.
The Hiver interface
Key Features for HR:
Native Gmail experience: Hiver's interface is built into Gmail, so it feels familiar from day one.
Collision alerts: Prevents embarrassing duplicate replies by showing you in real-time when a teammate is viewing or responding to an email.
Email templates and analytics: Provides tools to standardize responses and track key metrics like response time and resolution rate.
Why it's a great fit for HR: Hiver is an excellent choice for teams that want the primary benefits of a shared inbox without an overwhelming number of complex features. Its simplicity and native Gmail integration make it a reliable and easy-to-adopt solution for improving email management.
How Shared Inboxes Transform HR Communication
Adopting a shared inbox can fundamentally transform your HR department's workflow. You’ll be able to:
Send quicker responses: With clear ownership and automated assignments, nothing gets lost. Employees receive timely answers to their questions, making them feel heard and valued.
Consistently enforce HR policies: Shared HR templates and a visible communication history ensure that every team member provides the same accurate, approved information. This reduces confusion and legal risk.
Avoid duplicated and missed messages: With assignment, statuses, and collision detection, the days of duplicate work and dropped balls are over. Every request is logged, tracked, and resolved.
The way an HR department communicates with its people is a direct reflection of the company's culture. A chaotic, unresponsive process sends the message that employees are not a priority. In contrast, a system that is efficient, accountable, and collaborative demonstrates that the organization is invested in its people's well-being and success.
Discover how Gmelius brings order to HR chaos. Try it for free .
Share this post on LinkedinX facebook [#176]Created with Sketch.
Meet Meli, the AI Assistant who
Drafts your replies
Sorts your emails
Schedules your meetings
Dispatches emails to your teammates
\ Add Meli to Gmail](/content/ai-email-assistant/index.html)
Meet Meli, the AI Assistant who
Drafts your replies
Sorts your emails
Schedules your meetings
Dispatches emails to your teammates
\ Add Meli to Gmail](/content/ai-email-assistant/index.html)
Less Email. More Life.
Reclaim 1 hour per day managing email thanks to Gmelius shared inboxes and AI assistants built for Gmail.
\ Start your 7-day free trial](https://app.gmelius.com/signup) Get a Demo of Gmelius
More in
Shared Inboxes
Google Groups Review: Is it Worth the Effort?](/content/blog/google-groups-review/index.html)
Group Email vs Shared Mailbox: Which Is Best For Your Team](/content/blog/group-email-vs-shared-mailbox-gs/index.html)
.avif)Group Emails in Outlook vs. Google Groups: The Key Differences You Need to Know](/content/blog/group-emails-in-outlook-vs-google-groups/index.html)
What is Google Group Chat? Uses and Alternatives](/content/blog/what-is-google-group-chat/index.html)
How Do Google Groups Work? Learn in 5 Minutes](/content/blog/how-google-groups-work/index.html)
.avif)Google Group Subscription Options: Here's What You Need to Know](/content/blog/google-group-subscription-options/index.html)
Product
Signup Demo Install Extension Install PWA for iOS & Android Install Google Workspace App API Documentation ⧉
Artificial Intelligence
Team Collaboration
Email Management
Company
Pricing Legal Hub Partner Program Trust Center ⧉ Product Updates Product Roadmap ⧉
Customer Stories
Compare Gmelius with
Follow Gmelius
\ LinkedIn](https://www.linkedin.com/company/gmelius/) \ Instagram](https://www.instagram.com/gmelius/) \ X (Twitter)](https://x.com/gmelius) \ Youtube](https://www.youtube.com/channel/UC6HKJKctNXGihVjPOyNlWOg?sub_confirmation=1)
Resources
Blog Live Support Help Center ⧉ Gmelius Academy ⧉ Videos Status Page ⧉
Email Templates
Google Workspace Logos
Integrations
\ Gmail](/content/integrations/gmail/index.html)
\ Google Groups](/content/integrations/google-groups/index.html)
\ Google Workspace Admin](/content/integrations/google-workspace/index.html)
\ Google Meet](/content/integrations/google-meet/index.html)
\ Google Calendar](/content/integrations/google-calendar/index.html)
\ Salesforce](/content/integrations/salesforce/index.html)
\ HubSpot](/content/integrations/hubspot/index.html)
\ Slack](/content/integrations/slack/index.html)
\ Trello](/content/integrations/trello/index.html)
\ Nicereply](/content/integrations/nicereply/index.html)
\ Zapier](/content/integrations/zapier/index.html)
\ Make](/content/integrations/make/index.html)
\ Relay.app](/content/integrations/relay-app/index.html)
By Gmelius
\ Backup Space ⧉](https://backupspace.io/?ref=gmelius)
Language
Less Email. More Life.
© Gmelius. All rights reserved.
AI Email Assistant for Gmail - YouTube
Tap to unmute
AI Email Assistant for Gmail Gmelius
Gmelius654 subscribers
Gmelius Info
AI Email Assistant for Gmail - YouTube
Tap to unmute
AI Email Assistant for Gmail Gmelius
Gmelius654 subscribers
Discover Shared Inboxes for Gmail
Welcome back, there! 👋
Here's what we added while you were away.
April Updates: Smarter Meli, lighter inbox 🌼
Hi there,
Say hello to more free time this Spring!
Get Meli to output exactly what you want
Gmelius gives users granular control over AI-generated replies. More professional? No problem. Mirror the sender’s tone? Easy peasy.
And now, custom instructions can contain up to 2,000 characters, up from 1,000.
This means more flexibility to fine-tune behaviour and outputs.
Meli now also looks at the last email in a thread to decide if it needs a reply.
So, if the last email includes the user in a CC/BCC or the last email is a promotion/notification, Meli can detect and ignore it. 🤫
Auto-schedule just the meetings you need, no noise
Meli understands meeting intent based on emails and generates auto-replies with available slots. To turn this feature on, go to Personal inbox configuration settings → AI Scheduler → Toggle to “Enabled”.
Now, the AI auto-scheduler turns itself off for promotional emails, messages where you are CC/BCC’d, and emails originating from Google Calendar.
Enjoy a cleaner calendar, with Meli by Gmelius.
What’s next? Catch up on a thread at a glance
In the next few weeks, we are launching the “conversation context summary” feature.
Users can click on the AI button at the top of any email for a quick summary of the conversation so far.
Stay tuned! And while you wait, check out the latest video from Gmelius, where we look at why 2.5 million users have deleted ChatGPT.
This site can’t be reached
www.youtube-nocookie.com unexpectedly closed the connection.
Try:
- Checking the connection
- Checking the proxy and the firewall
ERR_CONNECTION_CLOSED
Reload
Details
Check your Internet connection
Check any cables and reboot any routers, modems, or other network devices you may be using.
Allow Chromium to access the network in your firewall or antivirus settings.
If it is already listed as a program allowed to access the network, try removing it from the list and adding it again.
If you use a proxy server…
Go to the Chromium menu > Settings
System
Open your computer's proxy settings and make sure your configuration is set to "no proxy" or "direct."
www.youtube-nocookie.com unexpectedly closed the connection.
Keep freeing up time with Gmelius, and see you in May.
— The Gmelius Team
Meli is now your personal secretary. 📆 Meetings, handled.
New
March is all about reducing friction in your inbox and helping you move faster without extra effort. ✨
From smarter scheduling to improved organization and real-time sync, here’s what’s new in Gmelius, and what Meli can now do for you.
🤖 AI Meeting Scheduler by Meli: No More Back-and-Forth
When an incoming email contains a meeting request, Meli automatically detects it and acts as your personal secretary. Meli checks your calendar availability, applies your scheduling preferences, and drafts a ready-to-send reply with suggested time slots.
The recipient can then book a time in one click.
What makes it different: This is not chat-based scheduling. You don’t need to prompt it, Meli acts when it matters.
The AI Meeting scheduler is available for all customers. Learn more
PausePlay
-0:00
UnmuteMute
Disable captionsEnable captions
Settings
AudioDefault
English
CaptionsDisabled
Disabled
QualityAuto (240p)
Auto
1080p
720p
480p
240p
SpeedNormal
0.25x
0.5x
0.75x
Normal
1.25x
1.5x
1.75x
2x
Exit PiPEnter PiPAirPlayExit FullscreenEnter Fullscreen
🏷️ AI Labels: Smarter Inbox Organization
Personal inboxes with AI Sorting enabled now generate Gmail labels instead of Gmelius tags, making it easier to organize and navigate conversations.
This update is now available across all plans.
What this means for you: Conversations are automatically categorized into clear Gmail folders creating an improved visibility and structure in your inbox both on desktop and mobile.
PausePlay
-0:00
UnmuteMute
Disable captionsEnable captions
Settings
AudioDefault
CaptionsDisabled
Disabled
QualityAuto (240p)
Auto
1080p
720p
480p
240p
SpeedNormal
0.25x
0.5x
0.75x
Normal
1.25x
1.5x
1.75x
2x
Exit PiPEnter PiPAirPlayExit FullscreenEnter Fullscreen
⚡ Real-Time Updates Are Back
Your workspace now stays perfectly in sync without manual refresh.
We’ve improved real-time updates across key areas like:
Ticketing folders
Custom views
Shared workflows
Everything updates instantly, so you’re always working with the latest information.
🧹 Auto-Cleanup for AI Drafts
Meli now automatically deletes unused drafts to keep your Gmail drafts folder clean. AI-generated drafts are deleted after 3 business days if unused, helping keep your inbox clutter-free without any manual effort.
From the Editorial Team
On YouTube, we’re exploring whether AI truly understands your feelings… or is it just very good at pretending?
This site can’t be reached
www.youtube-nocookie.com unexpectedly closed the connection.
Try:
- Checking the connection
- Checking the proxy and the firewall
ERR_CONNECTION_CLOSED
Reload
Details
Check your Internet connection
Check any cables and reboot any routers, modems, or other network devices you may be using.
Allow Chromium to access the network in your firewall or antivirus settings.
If it is already listed as a program allowed to access the network, try removing it from the list and adding it again.
If you use a proxy server…
Go to the Chromium menu > Settings
System
Open your computer's proxy settings and make sure your configuration is set to "no proxy" or "direct."
www.youtube-nocookie.com unexpectedly closed the connection.
From smarter meeting scheduling to automatic cleanup, Meli keeps taking work off your plate.
And we’re only getting started. More updates coming soon.
- The Gmelius Team
February is our Favorite F-Word
New
This month might be 28 days short, but for Gmelius, it’s packed with updates, enhancements, and new releases.
Brand New Dashboard and Smarter Navigation
Your Gmelius dashboard is now arranged into four primary sections:
Config for admins
Mail for your inbox
Meli to chat with your AI executive assistant
and Analytics for monitoring productivity
(Even) More Control Over AI Drafts
Customizing AI-generated drafts is now easier with pre-built prompts. You can also make drafts more informed by adding multiple knowledge sources. Just add the websites from which you want Gmelius AI to fetch information, and you’re good to go.
AI Follow-Ups Are Here!
Finally, an AI that follows up for you. Meli (Gmelius AI) understands when a message you send needs a reply.
If the recipient doesn’t respond in 2 days (excluding weekends), Gmelius AI writes a follow-up for you to send in 1 click. If you get a reply, then no follow-up is generated. Simple!
You can configure AI follow ups directly from the AI Drafts tab.
FYI Tags to Identify Emails that Matter a Little Less
Tired of scrolling through long threads, only to find out you were just CC’d on it? Next time, check for the “FYI” tag in your inbox. It tells you when you’re CC’d or BCC’d into a conversation, so you can prioritize better and save time.
You can configure the new FYI tag directly from the AI Sorting tab.
Good News for 🇯🇵 Japan and 🇮🇹 Italy!
The Gmelius dashboard is now fully localized in Japanese and Italian. So, if you have friends who speak these languages, refer Gmelius and contact our team to earn referral credits :)
From the Editorial Team
On YouTube, we’re exploring how AI works as a massively influential force shaping our modern world.
This site can’t be reached
www.youtube-nocookie.com unexpectedly closed the connection.
Try:
- Checking the connection
- Checking the proxy and the firewall
ERR_CONNECTION_CLOSED
Reload
Details
Check your Internet connection
Check any cables and reboot any routers, modems, or other network devices you may be using.
Allow Chromium to access the network in your firewall or antivirus settings.
If it is already listed as a program allowed to access the network, try removing it from the list and adding it again.
If you use a proxy server…
Go to the Chromium menu > Settings
System
Open your computer's proxy settings and make sure your configuration is set to "no proxy" or "direct."
www.youtube-nocookie.com unexpectedly closed the connection.
We also created resources to help you improve productivity while saving time. Check them out:
📨 15 Best AI Assistants for Email Productivity: A Buyer’s Guide
✍️ These Are the 5 Best Email Generators of 2026
Product Updates: AI Sorting, Dispatching, Follow Ups & New Auto-Responder
January is about starting the year with a cleaner inbox and less manual work. Here’s a quick look at what’s new in Gmelius and what’s coming next, including multiple new skills added to Meli, your AI executive assistant.
✨ AI Sorting by Meli: Keep Non-Essential Emails Out of Your Inbox
For each AI category, you can now choose whether new emails should:
Stay visible in your inbox, or
Be automatically archived as soon as they’re categorized, and get closer to inbox zero thanks to Meli.
How it works in practice
If you set the Promotions category to Archive, emails identified as promotions won’t appear in your inbox. They’ll be automatically archived instead, keeping your inbox clear without losing access to the message.
Create your personal workspace or update its current configuration by going to the AI Sorting tab: https://app.gmelius.com/workspaces
This AI skill is only available for personal inboxes, not shared inboxes.
✨ AI Follow Ups by Meli: Get the "Ping" out of your Head
Take follow-ups off your mind and focus on the work only you can do. Meli stays on top of your inbox by tracking threads and crafting timely follow-ups.
AI Follow ups can be found and enabled in the AI Draft tab of your workspace under advanced settings: https://app.gmelius.com/workspaces
✨ AI Dispatching by Meli: Assign Conversations to the Right Teammate
Incoming conversations don’t always land with the right person. Meli changes that.
When accessing the new AI Dispatching tab, you’ll be able to define who should receive the conversation once it’s detected, and Meli will automatically route each message to the teammate best suited to handle it.
The result:
Less manual sorting
Faster response times
Better ownership across the team
This AI skill is only available for shared inboxes, not personal inboxes.
🪄 Set Up Autoresponders in Seconds
We’ve added a lightweight autoresponder rule to make simple automations easier.
On our Growth, Pro, and Enterprise plans, you can now quickly create automatic replies for out-of-office messages or instant acknowledgements, without building complex rules.
A faster way to stay responsive, even when you’re offline.
This is just the beginning of what we’re building this year…
Coming very soon:
A brand new look and better (user) experience for app.gmelius.com
Meli becomes your secretary by proactively scheduling meetings on your behalf.
This site can’t be reached
www.youtube-nocookie.com unexpectedly closed the connection.
Try:
- Checking the connection
- Checking the proxy and the firewall
ERR_CONNECTION_CLOSED
Reload
Details
Check your Internet connection
Check any cables and reboot any routers, modems, or other network devices you may be using.
Allow Chromium to access the network in your firewall or antivirus settings.
If it is already listed as a program allowed to access the network, try removing it from the list and adding it again.
If you use a proxy server…
Go to the Chromium menu > Settings
System
Open your computer's proxy settings and make sure your configuration is set to "no proxy" or "direct."
www.youtube-nocookie.com unexpectedly closed the connection.
.\. The Gmelius Team
Smarter Workspaces and new AI Controls
We're kicking off this month with some exciting news! We're premiering our first-ever micro-series, OOO (One Ordinary Office), on November 19. Get ready for a laugh—#AI just made its first workplace comedy. Check out the official trailer below!
One Ordinary Office | Official Trailer | Gmelius #gmelius #emailmanagement - YouTube
Tap to unmute
One Ordinary Office | Official Trailer | Gmelius #gmelius #emailmanagement Gmelius
Gmelius654 subscribers
Now, on to the product updates! We’re excited to roll out some powerful, much-needed updates designed to make your Gmelius experience even smoother. This month is all about giving you more control and smarter automation, starting with a brand-new command center for your team.
Meet Your New Command Center: The Gmelius Workspace
We've centralized your most important settings to make management a breeze. You can now access key information and settings from one convenient place. The Workspace is the new home for a host of powerful settings, including everything from your AI systems and integrations to your automation rules.
Here’s how to get started:
Select your preferred Shared Inbox from the Gmelius homepage.
Once inside, you'll find all the new Workspace settings on your left-hand side.
Please Note: Access to specific Workspace settings may depend on your role, such as owner or admin.
Automate Your Triage with Smarter AI Sorting
The Gmelius AI Sorting assistant is now even easier to use.
From your new Workspace, just click on AI Sorting in the left pane to see all available rules. Enable the rules you want to apply, and then use the magic wand button to automate how different types of emails are managed. Imagine being able to:
Auto-archive all promotional or outreach messages.
Get a Slack ping for urgent team and collaboration alerts.
Auto-assign or route emails containing financial info to a specific person.
Enforce SLAs like a Pro
SLA-based auto-assignment has been totally revamped and is now way easier to set up on Gmelius.
You can now automatically assign new conversations or email tickets to the right person based on your company's SLAs. This feature uses our round robin and load balancer rules, or you can use external integrations like HubSpot or Salesforce.
Additionally, new SLA warnings let you define specific response time targets. You'll be immediately alerted if a reply is delayed, helping you keep every conversation on track.
The AI Draft Assistant got even smart(er)
Gain full control over when and where your AI assistant steps in. You can now control which domains need replies and which ones don’t.
Gmelius now includes whitelists and blacklists for the AI Draft Assistant. This allows you to control precisely when responses are generated, helping you cut down noise and save time with Meli, Gmelius AI.
🦃 Get Ready for the Holiday Season
With the holidays just around the corner, check out these helpful resources from the Gmelius team:
Introducing Meli: Your AI executive assistant
New
Announcement
We’re thrilled to invite you to an early public preview of Meli, your new AI-powered executive assistant from Gmelius.
More than an email helper, Meli is your proactive executive assistant, built to anticipate needs, take initiative, and streamline your day.
With Meli, you can:
Summarize unread emails and flag what matters most.
Suggest archiving the noise and draft replies where action is needed.
Manage your calendar: events, reschedules, reminders.
Streamline daily email management so you can focus on real work.
With deep Gmail expertise and native Google Workspace integration, Meli is designed to help professionals reach inbox zero faster, cut response times, and focus on meaningful work.
This is an early preview—and your feedback will directly shape how Meli evolves. Whether it’s helping you prepare for your day while commuting, managing incoming emails, or assisting your team, we’d love to hear how you’d use Meli:
Gmelius now speaks German, Spanish, and Portuguese! 🌍
New
Release: Gmelius now speaks German, Spanish, and Portuguese - YouTube
Tap to unmute
Release: Gmelius now speaks German, Spanish, and Portuguese Gmelius
Gmelius654 subscribers
¡Hola! Hallo! Olá!
We’re excited to announce that Gmelius just got more global. Our extension for Gmail and our Progressive Web App (PWA) are now available in German, Spanish, and Portuguese—joining our existing English and French versions.
Whether you're managing a shared inbox in Madrid, automating workflows in Munich, or collaborating with your team in São Paulo, Gmelius now works in your language.
🌐 Why it matters:
This update completes our first set of supported languages and brings Gmelius closer to teams around the world—offering a more intuitive and localized experience, wherever you work.
💬 How to switch languages:
Gmelius will automatically adapt to the language set in your Gmail or browser settings. No manual changes needed!
🎯 What’s next?
We’re not stopping here. More languages and localizations are coming soon to support our growing global community.
As always, thank you for using Gmelius to reinvent the way you work—wherever you are, and now, in your own language.