FAQ à propos de notre assistant de réponse IA pour Gmail
Ai-je toujours le contrôle sur les réponses ?
Absolument Chaque brouillon généré par l'IA apparaît dans votre boîte de réception pour révision. Vous pouvez le modifier, le personnaliser ou l'envoyer tel quel. Rien n'est envoyé sans votre accord.
L'assistant de réponse aux e-mails AI est-il disponible dans tous les forfaits Gmelius ?
L'assistant de réponse aux e-mails AI est inclus dans tous les plans Gmelius à partir du plan Growth.
Puis-je désactiver l'assistant IA à tout moment ?
Oui, vous pouvez désactiver l'assistant de réponse par e-mail AI à tout moment depuis vos paramètres Gmelius. Une fois désactivée, aucun nouveau brouillon ne sera généré, ce qui vous permettra de garder le contrôle de votre boîte de réception.
Pour réduire davantage l'encombrement, les réponses ne sont désormais rédigées que lorsque vous êtes répertorié dans le champ « À ». Les e-mails dont vous êtes uniquement en Cc ou Bcc ne déclencheront plus de brouillons générés par l'IA.
Peut-il gérer des boîtes de réception partagées ou gérer plusieurs membres de l'équipe ?
Oui, l'assistant peut être activé pour des utilisateurs individuels ou pour plusieurs boîtes de réception partagées, en apprenant le contexte de chacun pour fournir des réponses précises à grande échelle. Les brouillons de réponses fonctionnent parfaitement dans les boîtes de réception partagées, en utilisant les brouillons partagés de Gmelius pour les équipes, tout en continuant à utiliser les brouillons Gmail standard pour les boîtes de réception personnelles.
Puis-je personnaliser la façon dont l'assistant IA écrit ?
L'assistant IA s'adapte automatiquement à votre ton naturel en fonction des e-mails qu'il analyse et devient de plus en plus personnalisé au fil du temps. Bien que vous ne puissiez pas régler manuellement une tonalité, vous pouvez affiner son style de réponse à l'aide du réglage de sensibilité, en choisissant entre Minimal, Équilibré ou Élevé.
À quel contenu l'assistant de messagerie a-t-il accès ?
L'assistant de messagerie peut accéder à vos bases de connaissances connectées et à vos sites Web publics pour générer des réponses précises et contextuelles. Vous pouvez également mettre à jour, supprimer ou ajouter une base de connaissances à un agent existant.
FAQ sur les permaliens d'emails
Qu'est-ce qu'un permalien d'e-mail ?
Un permalien d'e-mail est un lien unique et partageable qui dirige les utilisateurs autorisés vers un fil de discussion spécifique au sein d'une boîte de réception partagée. Il facilite l'accès rapide aux conversations sans qu'il soit nécessaire de transférer ou de dupliquer des messages.
Puis-je partager des permaliens en dehors de mon organisation ?
Les permaliens sont réservés aux membres de la boîte de réception partagée. Même si le lien est partagé en externe, seuls les utilisateurs autorisés de votre organisation peuvent accéder à la conversation, ce qui garantit la sécurité.
Les permaliens expirent-ils ou peuvent-ils être révoqués ?
Les permaliens de Gmelius n'expirent pas par défaut. Toutefois, l'accès peut être révoqué en supprimant l'accès d'un utilisateur à la boîte de réception partagée ou en supprimant la conversation.
Que se passe-t-il si un utilisateur sans accès clique sur un permalien ?
Si une personne ne disposant pas des autorisations nécessaires clique sur un permalien, elle ne pourra pas voir la conversation et peut recevoir un message d'erreur indiquant des droits d'accès insuffisants.
Est-il possible de partager un seul e-mail au lieu d'un fil de discussion complet ?
Les permaliens de Gmelius renvoient à des fils de discussion complets.
Comment créer un lien permanent pour un fil de discussion ?
Ouvrez la conversation par e-mail souhaitée dans votre boîte de réception partagée Gmelius et cliquez sur l'icône du lien pour copier le permalien. Vous pouvez ensuite coller ce lien sur n'importe quelle plateforme pour partager la conversation.
Les permaliens sont-ils sécurisés ?
Oui, les permaliens sont sécurisés car ils nécessitent une authentification. Seuls les utilisateurs ayant accès à la boîte de réception partagée peuvent consulter la conversation liée, empêchant ainsi tout accès non autorisé.
Puis-je utiliser des permaliens dans des applications de messagerie comme Slack ou WhatsApp ?
Absolument Les permaliens peuvent être collés sur n'importe quelle plateforme de communication, telle que Slack ou WhatsApp, permettant aux membres de l'équipe d'accéder directement au fil de discussion spécifique.
Puis-je savoir qui a accédé à un permalien ?
Gmelius ne fournit actuellement pas de suivi de l'accès aux permaliens. Cependant, étant donné que seuls les utilisateurs autorisés peuvent accéder au lien, toute activité est limitée à ceux qui se trouvent dans la boîte de réception partagée.
Comment les permaliens améliorent-ils la collaboration en équipe ?
Les permaliens rationalisent la communication en permettant aux membres de l'équipe d'accéder rapidement à des fils de discussion spécifiques et de les référencer. Cela réduit le besoin de transférer des e-mails et garantit que tout le monde est en phase avec le contexte de la conversation.
Récupérez 1 heure par jour sur la gestion de vos emails.
Produit
S'inscrire Demander une démo Installer l'extension Installer la PWA (iOS & Android) Installer l'application Google Workspace API Documentation ⧉
Intelligence artificielle
Agents d'automatisation du courrier électronique
Règles et agents d'automatisation
Collaboration en équipe
Modèles de courrier électronique
Gestion des e-mails
L'entreprise
Tarification Pôle juridique Partenariats Trust Center Product Updates Roadmap Produit
Témoignages clients
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Modèles de courrier électronique
Logos de Google Workspace
Intégrations
\ Gmail](/content/fr/integrations/gmail/index.html)
\ Groupes Google](/content/fr/integrations/google-groups/index.html)
\ Administrateur de Google Workspace](/content/fr/integrations/google-workspace/index.html)
\ Google Meet](/content/fr/integrations/google-meet/index.html)
\ Google Agenda](/content/fr/integrations/google-calendar/index.html)
\ Salesforce](/content/fr/integrations/salesforce/index.html)
\ HubSpot](/content/fr/integrations/hubspot/index.html)
\ Slack](/content/fr/integrations/slack/index.html)
\ Trello](/content/fr/integrations/trello/index.html)
\ NiceReply](/content/fr/integrations/nicereply/index.html)
\ Zapier](/content/fr/integrations/zapier/index.html)
\ Make](/content/fr/integrations/make/index.html)
\ Relay.app](/content/fr/integrations/relay-app/index.html)
Par Gmelius
\ Backup Space](https://backupspace.io/?ref=gmelius)
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Less Email. More Life.
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Gmelius Info
Welcome back, there! 👋
Here's what we added while you were away.
April Updates: Smarter Meli, lighter inbox 🌼
Hi there,
Say hello to more free time this Spring!
Get Meli to output exactly what you want
Gmelius gives users granular control over AI-generated replies. More professional? No problem. Mirror the sender’s tone? Easy peasy.
And now, custom instructions can contain up to 2,000 characters, up from 1,000.
This means more flexibility to fine-tune behaviour and outputs.
Meli now also looks at the last email in a thread to decide if it needs a reply.
So, if the last email includes the user in a CC/BCC or the last email is a promotion/notification, Meli can detect and ignore it. 🤫
Auto-schedule just the meetings you need, no noise
Meli understands meeting intent based on emails and generates auto-replies with available slots. To turn this feature on, go to Personal inbox configuration settings → AI Scheduler → Toggle to “Enabled”.
Now, the AI auto-scheduler turns itself off for promotional emails, messages where you are CC/BCC’d, and emails originating from Google Calendar.
Enjoy a cleaner calendar, with Meli by Gmelius.
What’s next? Catch up on a thread at a glance
In the next few weeks, we are launching the “conversation context summary” feature.
Users can click on the AI button at the top of any email for a quick summary of the conversation so far.
Stay tuned! And while you wait, check out the latest video from Gmelius, where we look at why 2.5 million users have deleted ChatGPT.
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Keep freeing up time with Gmelius, and see you in May.
— The Gmelius Team
Meli is now your personal secretary. 📆 Meetings, handled.
New
March is all about reducing friction in your inbox and helping you move faster without extra effort. ✨
From smarter scheduling to improved organization and real-time sync, here’s what’s new in Gmelius, and what Meli can now do for you.
🤖 AI Meeting Scheduler by Meli: No More Back-and-Forth
When an incoming email contains a meeting request, Meli automatically detects it and acts as your personal secretary. Meli checks your calendar availability, applies your scheduling preferences, and drafts a ready-to-send reply with suggested time slots.
The recipient can then book a time in one click.
What makes it different: This is not chat-based scheduling. You don’t need to prompt it, Meli acts when it matters.
The AI Meeting scheduler is available for all customers. Learn more
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🏷️ AI Labels: Smarter Inbox Organization
Personal inboxes with AI Sorting enabled now generate Gmail labels instead of Gmelius tags, making it easier to organize and navigate conversations.
This update is now available across all plans.
What this means for you: Conversations are automatically categorized into clear Gmail folders creating an improved visibility and structure in your inbox both on desktop and mobile.
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⚡ Real-Time Updates Are Back
Your workspace now stays perfectly in sync without manual refresh.
We’ve improved real-time updates across key areas like:
Ticketing folders
Custom views
Shared workflows
Everything updates instantly, so you’re always working with the latest information.
🧹 Auto-Cleanup for AI Drafts
Meli now automatically deletes unused drafts to keep your Gmail drafts folder clean. AI-generated drafts are deleted after 3 business days if unused, helping keep your inbox clutter-free without any manual effort.
From the Editorial Team
On YouTube, we’re exploring whether AI truly understands your feelings… or is it just very good at pretending?
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Allow Chromium to access the network in your firewall or antivirus settings.
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If you use a proxy server…
Go to the Chromium menu > Settings
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Open your computer's proxy settings and make sure your configuration is set to "no proxy" or "direct."
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From smarter meeting scheduling to automatic cleanup, Meli keeps taking work off your plate.
And we’re only getting started. More updates coming soon.
- The Gmelius Team
February is our Favorite F-Word
New
This month might be 28 days short, but for Gmelius, it’s packed with updates, enhancements, and new releases.
Brand New Dashboard and Smarter Navigation
Your Gmelius dashboard is now arranged into four primary sections:
Config for admins
Mail for your inbox
Meli to chat with your AI executive assistant
and Analytics for monitoring productivity
(Even) More Control Over AI Drafts
Customizing AI-generated drafts is now easier with pre-built prompts. You can also make drafts more informed by adding multiple knowledge sources. Just add the websites from which you want Gmelius AI to fetch information, and you’re good to go.
AI Follow-Ups Are Here!
Finally, an AI that follows up for you. Meli (Gmelius AI) understands when a message you send needs a reply.
If the recipient doesn’t respond in 2 days (excluding weekends), Gmelius AI writes a follow-up for you to send in 1 click. If you get a reply, then no follow-up is generated. Simple!
You can configure AI follow ups directly from the AI Drafts tab.
FYI Tags to Identify Emails that Matter a Little Less
Tired of scrolling through long threads, only to find out you were just CC’d on it? Next time, check for the “FYI” tag in your inbox. It tells you when you’re CC’d or BCC’d into a conversation, so you can prioritize better and save time.
You can configure the new FYI tag directly from the AI Sorting tab.
Good News for 🇯🇵 Japan and 🇮🇹 Italy!
The Gmelius dashboard is now fully localized in Japanese and Italian. So, if you have friends who speak these languages, refer Gmelius and contact our team to earn referral credits :)
From the Editorial Team
On YouTube, we’re exploring how AI works as a massively influential force shaping our modern world.
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Open your computer's proxy settings and make sure your configuration is set to "no proxy" or "direct."
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We also created resources to help you improve productivity while saving time. Check them out:
📨 15 Best AI Assistants for Email Productivity: A Buyer’s Guide
✍️ These Are the 5 Best Email Generators of 2026
Product Updates: AI Sorting, Dispatching, Follow Ups & New Auto-Responder
January is about starting the year with a cleaner inbox and less manual work. Here’s a quick look at what’s new in Gmelius and what’s coming next, including multiple new skills added to Meli, your AI executive assistant.
✨ AI Sorting by Meli: Keep Non-Essential Emails Out of Your Inbox
For each AI category, you can now choose whether new emails should:
Stay visible in your inbox, or
Be automatically archived as soon as they’re categorized, and get closer to inbox zero thanks to Meli.
How it works in practice
If you set the Promotions category to Archive, emails identified as promotions won’t appear in your inbox. They’ll be automatically archived instead, keeping your inbox clear without losing access to the message.
Create your personal workspace or update its current configuration by going to the AI Sorting tab: https://app.gmelius.com/workspaces
This AI skill is only available for personal inboxes, not shared inboxes.
✨ AI Follow Ups by Meli: Get the "Ping" out of your Head
Take follow-ups off your mind and focus on the work only you can do. Meli stays on top of your inbox by tracking threads and crafting timely follow-ups.
AI Follow ups can be found and enabled in the AI Draft tab of your workspace under advanced settings: https://app.gmelius.com/workspaces
✨ AI Dispatching by Meli: Assign Conversations to the Right Teammate
Incoming conversations don’t always land with the right person. Meli changes that.
When accessing the new AI Dispatching tab, you’ll be able to define who should receive the conversation once it’s detected, and Meli will automatically route each message to the teammate best suited to handle it.
The result:
Less manual sorting
Faster response times
Better ownership across the team
This AI skill is only available for shared inboxes, not personal inboxes.
🪄 Set Up Autoresponders in Seconds
We’ve added a lightweight autoresponder rule to make simple automations easier.
On our Growth, Pro, and Enterprise plans, you can now quickly create automatic replies for out-of-office messages or instant acknowledgements, without building complex rules.
A faster way to stay responsive, even when you’re offline.
This is just the beginning of what we’re building this year…
Coming very soon:
A brand new look and better (user) experience for app.gmelius.com
Meli becomes your secretary by proactively scheduling meetings on your behalf.
I'm Gmail and I'm Meli for Gmail - YouTube
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I'm Gmail and I'm Meli for Gmail Gmelius
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.\. The Gmelius Team
Smarter Workspaces and new AI Controls
We're kicking off this month with some exciting news! We're premiering our first-ever micro-series, OOO (One Ordinary Office), on November 19. Get ready for a laugh—#AI just made its first workplace comedy. Check out the official trailer below!
One Ordinary Office | Official Trailer | Gmelius #gmelius #emailmanagement - YouTube
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Now, on to the product updates! We’re excited to roll out some powerful, much-needed updates designed to make your Gmelius experience even smoother. This month is all about giving you more control and smarter automation, starting with a brand-new command center for your team.
Meet Your New Command Center: The Gmelius Workspace
We've centralized your most important settings to make management a breeze. You can now access key information and settings from one convenient place. The Workspace is the new home for a host of powerful settings, including everything from your AI systems and integrations to your automation rules.
Here’s how to get started:
Select your preferred Shared Inbox from the Gmelius homepage.
Once inside, you'll find all the new Workspace settings on your left-hand side.
Please Note: Access to specific Workspace settings may depend on your role, such as owner or admin.
Automate Your Triage with Smarter AI Sorting
The Gmelius AI Sorting assistant is now even easier to use.
From your new Workspace, just click on AI Sorting in the left pane to see all available rules. Enable the rules you want to apply, and then use the magic wand button to automate how different types of emails are managed. Imagine being able to:
Auto-archive all promotional or outreach messages.
Get a Slack ping for urgent team and collaboration alerts.
Auto-assign or route emails containing financial info to a specific person.
Enforce SLAs like a Pro
SLA-based auto-assignment has been totally revamped and is now way easier to set up on Gmelius.
You can now automatically assign new conversations or email tickets to the right person based on your company's SLAs. This feature uses our round robin and load balancer rules, or you can use external integrations like HubSpot or Salesforce.
Additionally, new SLA warnings let you define specific response time targets. You'll be immediately alerted if a reply is delayed, helping you keep every conversation on track.
The AI Draft Assistant got even smart(er)
Gain full control over when and where your AI assistant steps in. You can now control which domains need replies and which ones don’t.
Gmelius now includes whitelists and blacklists for the AI Draft Assistant. This allows you to control precisely when responses are generated, helping you cut down noise and save time with Meli, Gmelius AI.
🦃 Get Ready for the Holiday Season
With the holidays just around the corner, check out these helpful resources from the Gmelius team:
Introducing Meli: Your AI executive assistant
New
Announcement
We’re thrilled to invite you to an early public preview of Meli, your new AI-powered executive assistant from Gmelius.
More than an email helper, Meli is your proactive executive assistant, built to anticipate needs, take initiative, and streamline your day.
With Meli, you can:
Summarize unread emails and flag what matters most.
Suggest archiving the noise and draft replies where action is needed.
Manage your calendar: events, reschedules, reminders.
Streamline daily email management so you can focus on real work.
With deep Gmail expertise and native Google Workspace integration, Meli is designed to help professionals reach inbox zero faster, cut response times, and focus on meaningful work.
This is an early preview—and your feedback will directly shape how Meli evolves. Whether it’s helping you prepare for your day while commuting, managing incoming emails, or assisting your team, we’d love to hear how you’d use Meli:
Gmelius now speaks German, Spanish, and Portuguese! 🌍
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Release: Gmelius now speaks German, Spanish, and Portuguese Gmelius
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¡Hola! Hallo! Olá!
We’re excited to announce that Gmelius just got more global. Our extension for Gmail and our Progressive Web App (PWA) are now available in German, Spanish, and Portuguese—joining our existing English and French versions.
Whether you're managing a shared inbox in Madrid, automating workflows in Munich, or collaborating with your team in São Paulo, Gmelius now works in your language.
🌐 Why it matters:
This update completes our first set of supported languages and brings Gmelius closer to teams around the world—offering a more intuitive and localized experience, wherever you work.
💬 How to switch languages:
Gmelius will automatically adapt to the language set in your Gmail or browser settings. No manual changes needed!
🎯 What’s next?
We’re not stopping here. More languages and localizations are coming soon to support our growing global community.
As always, thank you for using Gmelius to reinvent the way you work—wherever you are, and now, in your own language.